Privacy policy

Last updated: 3 November 2026.

1. Introduction

This Privacy Policy answers the most important questions about how we collect, use and protect information about you (“you” or “your”).

It also explains the rights you have over the personal data you give us.

This Privacy Policy applies when you use our websites and the services we provide (the “Services”).

2. Who we are

The data controller is the small partnership MB „Piene Perfumes“, company code 307413015,

registered office: Bičiulių 1-2, LT-21157 Pabaliai, Trakai district, Republic of Lithuania,

e-mail: info@pieneperfumes.com (“we”).

3. How we process your personal data

We process your personal information for these purposes:

• Providing the Services and performing contracts: ordering and providing the Services, concluding and performing contracts, administering payments.
• Direct marketing: sending you marketing and promotional messages (e.g. newsletters, e-mail or SMS messages).
• Organising and running competitions, promotions and games: organisation, choosing winners, contacting and rewarding them.
• Assessing and improving the quality of our service: asking for feedback, identifying usage trends and improving the quality of the Services.
• Reminders about an unfinished purchase: if you enter your e-mail address at checkout but do not pay for the order, we keep the cart (the items, your e-mail and, if entered, your name) and send up to three reminders – about 30 minutes, 1 day and 3 days later (the last one may carry a one-time discount code for that cart). We do this on the basis of our legitimate interest. Every reminder has a “Stop them” link; you can also opt out by writing to info@pieneperfumes.com.

4. What personal data we process

We collect the personal information you give us directly (e.g. when you order, write to us by e-mail or take part in a promotion).

We also use cookies and other technologies.

The data we process may include:

• Customer data: first name, last name, e-mail address, phone number.
• Device data: device type, model, operating system/browser, IP address.
• Browser data: browsing history, interaction with website elements or advertisements, referring page.
• Social network data: first name, last name, profile link, e-mail address, IP address, device data and similar.

Personal data is not used for automated decision-making, including profiling.

5. Legal bases

We process your data only when we have a legal basis to do so:

• Consent: when you have given us your consent (e.g. to receive newsletters or take part in promotions).
• Performance of a contract: when it is necessary to fulfil our contractual obligations or provide the Services.
• Legal obligation: when processing is required by law or by public authorities.
• Legitimate interests: when it is necessary for our legitimate business interests and does not override your rights.

6. How long we keep data

We keep your data only as long as needed for the purposes set out in this policy:

• Providing the Services and performing contracts: 10 years after the contract has been performed.
• Direct marketing: up to 2 years from receiving your consent, or until you withdraw it.
• Competitions, promotions and games: up to 2 years from receiving your consent, or until you withdraw it.
• Service quality: up to 2 years from receiving your consent, or until you withdraw it.
• Reminders about an unfinished purchase: the e-mail and name of a cart that was not paid for are kept for up to 180 days and then deleted (only anonymous information about the items stays, for statistics). If the purchase goes ahead, the cart becomes part of the order.

7. Sharing data

We may share your data with:

• Supervisory or law-enforcement authorities, where the law requires it.
• Service providers and partners, e.g. accounting, payment or IT providers who help us provide the Services.

Your data is not transferred outside the European Economic Area (EEA). If such a transfer were ever needed, we would ensure it complies with the GDPR.

8. Your rights

Under the GDPR you have the following rights:

• The right to be informed about how your data is used.
• The right of access to your data.
• The right to have inaccurate or incomplete data corrected.
• The right to have your data erased (“the right to be forgotten”) in certain circumstances.
• The right to restrict processing.
• The right to object to processing.
• The right to data portability: to receive your data or have it transferred to another controller.
• The right to lodge a complaint with the State Data Protection Inspectorate of Lithuania (www.vdai.lrv.lt).

Exercising these rights is free of charge.

We reply to requests within 1 month, except in complex cases (we will let you know if so).

Contact us: info@pieneperfumes.com

9. Links to other websites

Our Services may contain links to third-party websites.

We do not control and are not responsible for the content, privacy or cookie policies of other websites.

We recommend reading each website’s privacy terms before using its services.

10. Changes to this Privacy Policy

We may change this Privacy Policy at any time.

The new version will be published on this page, with the date of the update shown at the top.

We recommend reviewing this policy from time to time to stay informed about changes.

11. Cookies we use

Strictly necessary cookies. These cookies are needed to provide the Services you expect from us. We do not ask for your consent to use them, but you can still block or delete them.

Functional cookies. These cookies let the website offer better functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow them, some or all of these Services may not work properly.

Analytics and/or statistics cookies. These cookies let us count visits and traffic sources so we can measure and improve how our website performs. They help us see which pages are the most and least popular and how visitors move around the website.

Advertising cookies. These cookies may be set on our website by our advertising partners. These companies may use them to build a profile of your interests and show you relevant ads on other websites.

Third-party cookies. These cookies are set by various third parties, such as social media services we have added to the website so you can share our content with your friends and networks. They may track your browser across other websites and build a profile of your interests, which may affect the content and messages you see on other websites you visit.

The exact cookies the website uses are listed in our Cookie policy.

12. How you can control cookies

The “Cookie settings” link at the foot of each page lets you choose which cookies may be used during your visit. More about this in our Cookie policy. You can set your browser to refuse some or all cookies, or to ask for your permission before accepting them. Please note that if you delete cookies or turn off future cookies, you may not be able to use some parts or features of our website.

Information on how to adjust or change your browser settings is available at www.aboutcookies.org or www.allaboutcookies.org.

Information about third-party cookies, their policies and control options can be found in those third parties’ cookie policies.

13. Contact

If you have any questions about this Privacy Policy or how we process your personal data, contact us: info@pieneperfumes.com